Refund Policy

At ESSENCE, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple return process.

Return Policy:

• You may return any item within 7 days of receiving it.
• Items must be unused, in original condition, and with all packaging and tags intact.
• To initiate a return, please contact our customer service team with your order number and reason for return.

Refund Process:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Non-returnable items:

• Gift cards
• Items marked as final sale

If you have any questions or need further assistance, feel free to contact us at support@essencepk.shop. We're here to help!